COVID-19 Contact Tracing Digital Tools For Hospitality and Tourism

Contact Tracing Update March 2021 - Check in Tas App Mandated for Tasmanian Businesses from 1 May 2021

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The Tasmanian Government has announced that specific businesses, community groups and event operators currently required to collect contact tracing information under the existing Public Health direction need to register and commence using the Check in TAS app by 1 May 2021.

All venues and events that currently use other methods to check in patrons will be required to change over to the free Check in TAS app.

There is an extensive list of organisations which will be required to use the free Check in TAS app to collect contact  information about everyone who spends time at their premises or event, here is a list of the key business types:

  • Restaurants, cafes and other retail food businesses and outlets, where food is sold for consumption at those premises.
  • Premises where alcohol is sold for consumption at those premises, including pubs, registered and licensed clubs and hotels, other than such part of those premises lawfully operated to provide alcohol for consumption at a location other than the premises.
  • A gathering, if a direction made under section 16 of the Act requires an event COVID safety plan,
    in a form approved by the Director of Public Health, to be developed and implemented in respect of the gathering.
  • Places of worship, religious gatherings, religious premises, and other similar premises, including premises used to perform a wedding or a funeral.
  • Cinemas, entertainment venues, casinos, gaming or other gambling venues, dance venues, night
    clubs, strip clubs, brothels
    and other similar premises.
  • Galleries, museums, national institutions, historic sites and other similar premises.
  • Tourist premises, venues and sites, where consideration is paid to enter such a premises, venue and site.
  • Tourism activities, and services, that are provided for consideration 
  • Concert venues, theatres, arenas, auditoriums, stadiums and other similar premises.
  • Amusement parks, arcades, play centres and other similar premises, regardless of whether the premises are an indoor space or an outdoor space, other than skate parks and playgrounds.
  • Auction houses, real estate auctions and houses open for inspection, including display homes.
  • Hair dressing and hair salons.
  • Beauty treatment premises, including body modifications, tattoos, piercing, waxing and nail services.
  • Spas and massage parlours and other similar premises.
  • Swimming pools, gymnasiums, health clubs, fitness centres, wellness centres (including yoga and barre premises) and other similar premises or venues, whether indoors or outdoors.
  • Venues used for sport or fitness, saunas, bath houses and other similar premises or venues, whether indoors or outdoors.
  • Premises used for personal training and other pre-arranged sporting activities.
  • Zoos, wildlife centres, animal parks, petting zoos, aquariums, marine parks or similar premises.

More locations may be added over time. If you run one of these premises or events, you can register for the Check in TAS app via www.checkin.tas.gov.au.

If for any reason your clients or guests are unable to use the Check in TAS app, it is up to you to collect their data and enter it manually for them. Each time you sign in with Check in TAS, your details will be stored securely with the Tasmanian Department of Health for 28 days before being deleted. Partons details will only be accessed by Public Health if contact tracing is needed due to a confirmed case of COVID-19 in the community. Having a strong Public Health contact tracing app like Check in TAS means when someone is confirmed as having COVID-19, we can rapidly access high-quality data about places that a person attended while they were infectious.

What data do I collect - and what can I do with it?

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COVID-19 data is for a specific purpose: to have accurate up to date information about your patrons which can be quickly and easily provided to Public Health officials in the event there is a COVID-19 outbreak and one of your customers was potentially infected. The venue operator is required to collect the full name, phone number, date and time of an individual patron or one member from a group of patrons who dine in or have drinks on the premises. This information has to be accurate and available for 28 days after collection and once that time has passed it can be destroyed. Using the Check in TAS app basically removes the need for you to do anything other than help your customers by displaying the QR code and making sure they register when they arrive, minimising the need for you to manually collect or store any data.

If you do collect manual information for those few customers who will not be able to use a smartphone, the details provided to you for COVID-19 records cannot be used for any other purpose and privacy requirements apply to the maintenance of the information. Just think of it as information gathering specifically for Public Health. Most importantly, don't be tempted to add the details to your marketing database. This is a significant breach of privacy in relation to the reason the data was collected (and provided).

Citizens give over their information to assist in the current pandemic management and its aftermath. There is already public concern about giving out personal data, so make sure you comply. If you want to use the opportunity of already asking customers to provide some details to also ask them to opt in to your mailing list, make sure you are very clear that they are additionally giving consent, and explicitly do so on the form they are giving their information to you on in writing. If you are at all concerned with muddying the waters of what you are asking, save your request for sign up for another time, or give them an incentive to do so with discounts or giveaways when they are settling up.

Tasmanian Government Check in Tas App

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How to use the Check in TAS app

For business premises, venues, community organisations and events

Registration for Check in TAS is a simple online process which you can do HERE, with a free package of posters and QR codes mailed out to each applicant. Everyone who enters the premises or event will be required to provide their contact details by scanning the Check in TAS QR code on entry, which leaves you and your staff free to focus on making you customers have an awesome experience. All you need to do is ask: ‘Have you checked in?’

For customers

Step one download the app and register your details

  1. Download the ‘Check in TAS’ app to your mobile phone. It can be found on the Google Play Store and Apple Store.
  2. Register your contact details. You only need to do this once.

When you get to a venues or event location

  1. As you enter a venue or event location you will see large posters at each of the entrances. These display the unique QR code for that particular premises.
  2. Open the ‘Check in TAS’ app on your phone
  3. Select ‘Check in Now’
  4. Hold your phone over the QR code so the app can read the code
  5. Add in any additional people that are in your group
  6. When the check-in is complete, show venue staff the successful check in screen.
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