Optus Hack Facts

Doctor Digital what do I need to know about the Optus hack?

Doctor Digital Says

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The recent Optus hack is a timely reminder of the need to make sure we are all vigilant about our digital security, and take the time to do the checks and balances that ensure our businesses and our personal details aren't vulnerable to hackers and other bad actors. It's not just the threat of your business operations being compromised, it is the time and energy (and money) it takes to sort it all out as many Optus customers are discovering as they try and deal with their personal details being potentially for sale on the dark web.

If you have been impacted by the Optus hack, your name, date of birth, phone number, email addresses may have been released. For some customers identity document numbers such as driver’s licence or passport numbers could be in the hands of criminals. It is important to be aware that you be may be at risk of identity theft and take urgent action to prevent harm.

Optus customers should take immediate steps to secure all of their accounts, particularly their bank and financial accounts. You should also monitor for unusual activity on your accounts and watch out for contact by scammers.

Cyber security website Scamwatch advises the steps you can take to protect your personal information include:

  • Secure your devices and monitor for unusual activity
  • Change your online account passwords and enable multi factor authentication for banking
  • Check your accounts for unusual activity such as items you haven’t purchased
  • Place limits on your accounts or ask your bank how you can secure your money
  • If you suspect fraud you can request a ban on your credit report.

More information about how to protect yourself is available on the OAIC website. You can also do this quick 2 minute quiz from the Australian Cyber Security Centre to help identify if you've been hacked.

Optus advises that scammers may use your personal information to contact you by phone, text or email. Never click on links or provide personal or financial information to someone who contacts you out of the blue. Check the Optus website for information and contact Optus via the My Optus App or call 133 937 to ensure you are dealing directly with Optus in a safe and secure environment.

If you are concerned that your identity has been compromised or you have been a victim of a scam contact your bank immediately and call IDCARE on 1800 595 160. IDCARE is Australia’s national identity and cyber support service, to get expert advice from a specialist identity and cyber security service.

To ensure your business is protected from cyber criminals, why not book a session with one of our friendly Digital Coaches to help you look at all your options and boost your cyber security to boot - all Tasmanian businesses with an ABN are eligible for 4 hours of free coaching every calendar year. Click here to book. You can also check out all the Digital Ready cyber security resources here.

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